FAQ

How It Works
Driving
Subscription
Station Support
Buying
Courier
Contact

How It Works

  • GoCimo offers purchase or subscription of electric mopeds combined with a subscription of station based battery swap.

    Perfect for couriers and all that need a electric moped at a low investment and with ability to swap to full batteries within 10 seconds.

  • It’s better for the environment – zero emissions.
    It’s healthier for you. No fumes and noise during your work.
    It’s cheaper than petrol, battery swaps included.
    It’s easier than electric vehicles thatyou need to stand still while charging. Swap to at 100% fully charged battery in 10 seconds. No stand stills.

  • You as subscriber are at all time responsible for the moped and battery in your moped.

  • Great that you ride electric!
    The swap stations do only work for the batteries in the GoCimo mopeds.

  • The difference is that you with a GoCimo moped can swap the batteries in 10 seconds while you with a traditional moped need to stand still and charge your battery, and that normally takes a couple of hours.

  • You insert the battery into a empty slot at the station and you will get a fully charged battery in 10 seconds. The station automatically identifies you.


    See the How to video to understand how smooth the swap is (link)

  • No, you immediately swap to a charged battery.

  • No, this is a swap service, so you do not need to charge at home.

    The Swap stations is the only place where the batteries can be charged.

  • Find the battery swapping station that fits you whereabouts best.

    When you arrive, park your moped safely, and open the seat.

    Remove the battery in the moped and insert it in an empty slot at the battery swap station. Push gently to get the battery properly connected.

    Wait for a max 10 seconds, and a charged battery will pop out. Remove it from the swap station and insert it in your moped.

    You are ready to go!

    Please see our How to video (link) You will not need to use your smartphone or any token; the station will automatically identify you.

DRIVING

  • It will generally take you about 50 km.

    Cold weather and hills can shorten the range, but plan your swaps, and you have all range you need.

  • There should always be charged batteries at each swap station, but if a station would be out of operation, the next swap station will have batteries for you.

  • Yes, you can see the battery charge status in the dashboard of the moped.

  • We have service partners in each city we operate in, and you schedule repairs with them.

  • Insurance is included in your subscription, so theft must be reported to us immediately and will be handled according to the insurance terms. As with all insurances, there will be a fee when used.

    For the insurance to be valid, you must have locked the steering wheel with the key, locked the moped with a class 3 lock, and locked the seat.

  • Insurance is included in your subscription, so theft shall be reported to us immediately and will be handled according to the insurance terms. As with all insurances, there will be a fee when used.

    For the insurance to be valid, you must have locked the steering wheel with the key, locked the moped with a class 3 lock, and locked the seat.

  • Winter tires are essential in some cities and are offered as an extra service.

  • You should return your moped at the end date of your agreement. If nothing else is notified you should return it where you got it.

    1. Try again and press the battery firmly in the slot and hold it there for 5 seconds.

    2. Please try another empty slot and make sure the station holds the battery.

    3. Drive to a nearby station and swap there – never leave a battery not held in the station.

  • There are on rare occasions no fully charged batteries in a specific station. This is due to high demand, and you have gotten the battery with the highest state of charge.

    1. There may be a short-term problem. If possible, please try again in 5 minutes.

    2. Please drive to a nearby station and swap there. Item description

  • The reason for this is that there are no batteries in the station with higher state of charge than the one you put in. This is due to unexpected high demand. We monitor all stations to avoid such events.

STATION SUPPORT

    1. Try again and press the battery firmly in the slot and hold it there for 5 seconds.

    2. Please try another empty slot and make sure the station holds the battery.

    3. Drive to a nearby station and swap there – never leave a battery not held in the station.

  • There are on rare occasions no fully charged batteries in a specific station. This is due to high demand, and you have gotten the battery with the highest state of charge.

    1. There may be a short-term problem. If possible, please try again in 5 minutes.

    2. Please drive to a nearby station and swap there. Item description

  • The reason for this is that there are no batteries in the station with higher state of charge than the one you put in. This is due to unexpected high demand. We monitor all stations to avoid such events.

SUBSCRIPTION

  • Start by contacting us and we help you out.

    Decide what speed and range you need. See the different alternatives here

    • An electric moped with a swappable battery.

    • 24/7 access to battery swap stations in your city.

    • Electricity cost

    • Insurance cost

    • Scheduled service inspection at our local service partner.

    • Approved anti-theft lock to your moped

  • Depends on the price plan you have.

  • You can choose the price plan with your preferred contract period.

  • You can choose from different price plans and contract lengths.

  • You will be notified where to collect your moped.

  • To rent a moped you need a personal identity number (personnummer) or a co-ordination number (samordningsnummer). You will as well need a credit/debit card for the subscription.

  • Your subscription ends according to your subscription terms with GoCimo.

BUYING

  • You can’t buy the battery because with our rental system, you’re always swapping for a fully charged one instead of having your own. This way, you never have to deal with charging or maintenance - just exchange the battery and keep going!

  • We source GoCimo mopeds from Taiwan. To ensure every moped has a buyer, we require a sign-up fee at the time of order. The final total payment is made at the time of the delivery.

  • You can buy spare parts from any authorized reseller, but we recommend using original Kymco parts.

  • No, you own the moped and must arrange your own insurance.

  • No, the Wolt offer is exclusive to Wolt drivers. However, GoCimo offers a great deal for independent drivers.

  • Once your sign-up fee is paid, we order your moped. The delivery time is estimated to be three months.

  • No, you get the energy you need at the swap stations, and the cost of electricity is included in your Battery & Swap Subscription.

  • First, your moped has a state-of-charge indicator, so this should never happen. If it does, simply park and lock your moped, remove the battery, go to the nearest swap station, and replace it with a fully charged one.

  • No extra batteries are necessary, as swapping is quick and easy. Just ensure you remain within a safe distance from a swap station.

  • No, you must use GoCimo batteries, as the swap stations provide only original high-capacity batteries.

  • Yes, you can resell your moped, but you’ll need to transfer the Battery Swap Subscription to the new owner. Otherwise, you’ll continue to be charged for the subscription. 

    Please contact us to process this transfer. A small administrative fee applies for the subscription transfer.

  • Yes, but you remain responsible, and you may need to increase to a Large Battery Swap Subscription

  • Yes, the moped and swap stations are yours to use for both deliveries and personal errands without restrictions.

  • Depending on riding conditions and speed, a fully charged battery can provide up to 60 km of range.

  • No, roadside assistance is not included. However, we recommend couriers check with their insurance providers or courier companies for coverage of roadside assistance.

  • You can’t buy a moped with a battery and just pay for swaps because our swap stations work by exchanging your battery for the most charged one available, ensuring a quick 10-second swap. Since the system relies on shared batteries, no single battery can belong to you. This keeps the process efficient and hassle-free!

  • Regular maintenance includes tire checks, brake inspections, and cleaning the moped. To maintain its performance, we recommend servicing your moped at authorized Kymco dealers.

    If your moped is rented from GoCimo instead, there are specific service and repair conditions.

  • The GoCimo moped has a top speed of 25, 30 or 45 km/h, making it ideal for city driving and quick delivery times.

  • Yes, you are free to customize your moped if you have bought it, but keep modifications within safety regulations for the moped and traffic authority.

    If the moped is rented from GoCimo, it needs to be in standard condition. Non-permanent modifications like stickers or add-ons can be put on the moped if they can be removed without harming it.

  • Yes, we offer discounts for longer-term agreements e.g. 12/24/36 months

  • Yes, GoCimo has a dedicated mobile app to track your swap history, locate nearby stations, monitor battery levels, and manage your subscription.

  • Yes, we offer flexible financing options. You can choose a payment plan that works best for your budget. Please inquire for details.

  • Yes, you can upgrade to a newer model when available. Contact us for details on transitioning your subscription to a new moped.

  • Based on your selected battery swap subscription plan, you can do the following: 

    Medium—50 swaps/month. This plan meets the need for a single courier driving between 1800 and 2200 km per month.
    Large: 100 swaps/month. This plan meets the needs of one or two couriers driving between 3600 and 4400 km per month.

  • We monitor all swap stations to avoid this, but if a station temporarily runs out of charged batteries, the app will direct you to the next closest station with available batteries.

  • You can easily find the nearest swap station using our mobile app, which provides real-time information on available charged batteries and station locations.

  • Yes, GoCimo mopeds come with a warranty that covers manufacturing defects. The battery swap service also guarantees you always have access to a functioning, fully charged battery.

COURIERS

  • Check our map with the swap stations in your city.

  • Anyone can sign up for a subscription.

  • In our standard price plan, the moped is for your own personal use and does not cover additional drivers. Letting anyone else use the moped is a contract violation, and the insurance is invalid.

    However, we offer shared vehicles to corporate customers.

  • Yes, if you have a direct personal subscription with GoCimo, you can use it outside work.

    If you have GoCimo via your employer, please check their terms.

  • If you have a direct personal subscription with GoCimo and there is no limitation stated in the subscription you can work for multiple delivery companies.

  • That depends on local legislation, and type of vehicle and will be asked for when signing up

  • From the transport authority in your country.

Contact

  • If you not are a GoCimo customer, you reach us at contact@gocimo.com or via the contact form.

    If you use GoCimo via your company, please contact them first and they will help you out.