FAQ

GoCimo rents electric mopeds in Stockholm. You book and pay in the GoCimo app, pick up the moped at our rental hub, and swap to a charged battery at GoCimo battery stations around the city. You never charge the moped yourself.

There are two ways to rent:

• Shared rental: book in the app for 15 minutes up to 24 hours, and pick up the moped at our Medborgarplatsen rental hub, 24/7.
• Monthly rental: You arrange it with our team, sign a contract and collect the keys at our Solna rental hub.

To rent a GoCimo moped you need:

• to be 18 or older
• a valid ID (it doesn't have to be Swedish)
• a valid licence for a class II moped (see the next question)
• a payment card in your own name

GoCimo mopeds are class II mopeds with a top speed of 25 km/h. You need either:

• a class II moped licence (förarbevis for moped klass II), or any higher licence, such as a car licence, or
• if you were born before 1 October 1994, a valid ID is enough.

1. Download the GoCimo app and create an account.
2. Accept the Terms & Conditions and the Privacy Policy.
3. Add a payment card in your own name.
4. Start your first booking. When you choose a vehicle type, the app asks you to verify your ID and, if needed, your driving licence.
5. Once you're verified, finish your booking.

The first time you book. When you choose a vehicle type for your booking, the app guides you through verifying your ID and, if needed, your driving licence. You only need to do it once.

Yes. You can use a GoCimo moped for deliveries for any platform, and for personal trips. It is insured for delivery work.

Yes, as long as Swedish law allows you to ride on it.

No. GoCimo only rents out the moped. Courier work comes from the delivery platform or company you work with.

No. Your account is personal, and only you may ride the moped you booked. Letting someone else use your account costs a 1,500 SEK penalty.

The GoCimo app is in English.

Prices for a shared rental in Stockholm, including 25% VAT:

You always pay at least 159 SEK, even if you book less than 4 hours. Third Party Liability insurance, Battery swaps and electricity are included.

What a shared rental costs for different booking lengths, including VAT:

The rental price is charged when you create the booking. It's taken from your GoCimo wallet, and if there isn't enough in your wallet, the rest is charged to your bank card. Extensions and late hours are charged at the end of the ride.

Every shared rental has a 50 SEK temporary hold. It's placed on your bank card when you start the ride, not when you book, and it's always on your card, never on your wallet. It's released after your rental if there are no extra charges, such as late hours. Most banks show the money back within minutes, but some take a few business days. This depends on your bank, not GoCimo.

You can top up your wallet in the app with 200 SEK, 300 SEK or 500 SEK at a time.

Automatic top-up makes sure your balance doesn't run out during a ride. It's on by default. When your balance drops to 35 SEK or lower during a ride, 200 SEK is charged to your card and added to your wallet. You can turn it off in the app, but we recommend keeping it on.

If your wallet balance falls below zero during a ride, the moped comes to a smooth stop. Top up your wallet in the app and you can carry on riding.

This checks that your card is valid. The 10 SEK is added to your wallet balance, so you don't lose it.

GoCimo runs promotions together with our partners, such as food delivery platforms. A promotion can include free credit in your GoCimo wallet. If you work for one of these partners, ask your manager there whether a promotion is available and how to get it.

No. There's no refund for booked time you don't use.

Yes. Money you paid into your wallet is refunded to your original payment method when you close your account, minus anything you still owe.

If a payment fails, GoCimo can pause your account and stop the moped until the amount is paid.

1. In the app, choose the rental hub, your start time and your return time.
2. Confirm the booking. The price is charged when you book.
3. Go to the rental hub at your start time.

A shared rental can be from 15 minutes up to 24 hours. You pay at least 159 SEK, which covers the first 4 hours.

Open your booking in the app, tap "Return time" and choose your new return time. Before you extend, note that:

• you can extend before or after you've started the ride
• you can extend once per booking
• you can add up to the length of your original booking, for example up to 6 more hours if you booked 6 hours
• your rental, including the extension, can't be longer than 24 hours in total
• it depends on availability: if someone else has booked the moped for that time, the app won't let you extend
• extra hours cost 35 SEK per started hour and are charged at the end of the ride

Your rental runs from the start time to the return time in your booking. If you pick up the moped later than your start time, your return time stays the same.

Yes, you can cancel a booking in the app, but there's no refund.

Yes. You can book days or weeks ahead.

Yes, you can have up to two bookings at a time, for example one for tomorrow and one for next week. You can only ride one moped at a time.

The booking isn't refunded.

At our Medborgarplatsen rental hub, Noe Arksfaret 5, Stockholm. You enter via one of the glass houses, a PIN code can be required. It's open 24/7. You can also see the rental hub on the map in the app: main menu → More → Battery Stations, then pick your city.

The Medborgarplatsen rental hub needs an access code. To find it in the app, open the main menu, tap More → Access Management and select the location. Never share access codes with anyone.

1. Find your moped using the vehicle number shown in your booking.
2. Tap "Start the ride" in the app. Sometimes you need to tap it twice.
3. When the display lights up, squeeze one brake handle.
4. Press the red button on the right handle.
5. When the display shows "0", you're ready to go.

Tap "On / Off" in the app. The moped turns off and locks. Tap "On / Off" again to turn it back on. Your rental keeps running while the moped is off. Always close the seat before you leave the moped.

No. Bring your own helmet. It's required by law. A delivery box is included, but a phone holder isn't.

If you leave the moped for more than a brief moment, lock it with your own chain lock so it stays safe. With a chain lock you can also keep the moped overnight, for example on a rental that runs into the next morning. Park only where parking is allowed, and bring the moped back to the rental hub at the end of your rental.

Check the tyres, brakes, lights, mirrors, battery and any damage. If you see damage, it is important that you report it in the app before you start the ride (More → Report).

No. Passengers aren't allowed.

Only in Stockholm, within the area shown in the app.

• Only you may ride the moped.
• No passengers.
• Wear a helmet.
• Don't ride under the influence of alcohol or drugs.
• Don't carry dangerous goods, such as loose lithium batteries, fuel or gas.
• Don't modify the moped or use your own chargers or batteries.
• Follow Swedish traffic rules.

Only enter the rental hub to collect or return a moped, and leave straight away afterwards. Don't leave anything at the hub, including food, rubbish or personal belongings. Items left behind are thrown away.

A fully charged battery lasts about 45 km. Cold weather, hills and heavy loads reduce the range. You can see the battery level on the dashboard.

1. In the app, tap More → Open seat.
2. Take out the empty battery.
3. Push it into any free slot at the station until you hear a click. The slot light shows the battery is recognised.
4. Wait about 10 seconds. A charged battery slides out.
5. Put the new battery in the moped and close the seat.
6. Tap "On / Off" in the app to turn on the moped. The seat must be closed and locked to be able to start.

In the app, open the main menu, tap More → Battery Stations, pick your city and follow the directions to the nearest station. Some stations need an access code, which you'll find under More → Access Management.

No. Battery swaps and electricity are included in your rental.

1. Check that your old battery went in fully: push it in until you hear a click and the slot light shows it's recognised.
2. Listen to the station. It may say "Dispensing", "Please wait" or give an error code.
3. Check every slot if a battery is released by gently pulling it out. A charged battery may have slid out only slightly.
4. If your battery is locked in and nothing comes out, don't force the doors. Contact us in the in-app chat with the station name and your moped's vehicle number. Our team can release a battery remotely.

When demand is high, the station gives you the battery with the most charge it has. Check the estimated range on the dashboard. If it covers your trip, carry on. If not, swap again at the next station on your route.

Push it in until you hear a click and the slot light shows it's recognised. If that doesn't work, try another free slot or another station. Never leave a battery that the station hasn't taken in. You are responsible for the battery when it is not locked into the station.

Large stations have 10 slots and 8 batteries. Small stations have 5 slots and 4 batteries.

No. Batteries are only charged at GoCimo battery stations, and GoCimo batteries only work with GoCimo stations.

Below 0°C the battery is weaker, and below −10°C the moped may not start. When it's below 0°C and you park for more than 15 minutes, take the battery out and bring it indoors with you.

Stop using it, move away from it, and contact us in the in-app chat straight away.

1. Make sure the battery has more than 40% charge.
2. Return the moped to the same rental hub where you picked it up, and park in a designated GoCimo space.
3. Make sure the delivery box and the seat compartment are empty and clean.
4. If there's any damage, submit a damage report in the app.
5. Make sure the seat is locked.
6. Tap "End Rental" in the app.
7. Take 5 photos: front, back, left side, right side, and one showing how and where it's parked.

You pay 35 SEK for every started hour you're late, plus a 300 SEK late-return fee. For example, if you book 6 hours (229 SEK) and return 2 hours late, you pay 229 + 2 × 35 + 300 = 599 SEK. If you need more time, extend your booking in the app before your return time.

More than 40%. Returning with less costs a 300 SEK fee, so swap the battery first if you need to.

No. Always return it to the same rental hub where you picked it up. Returning it anywhere else costs a 500 SEK fee.

1. Make sure the moped is parked inside the rental hub area where you picked it up.
2. Turn off the moped and check that the seat is locked.
3. Check that mobile data, Bluetooth and precise location are on for the GoCimo app. If the signal is weak, close the app and open it again.
4. If it still doesn't work, take photos of the parked moped showing the licence plate/moped number and the surroundings, take a screenshot of the error, and contact us in the in-app chat.

Anything left in the delivery box, under the seat or at the rental hub is thrown away. GoCimo isn't responsible for items left behind.

1. Make sure the seat is fully closed: press down on the back of the seat until it clicks.
2. If your moped has a side stand, flip it fully up.
3. Follow the start steps: tap "Start the ride" (sometimes twice), squeeze a brake handle, press the red button. The display should show "0".
4. If a "!" or an error code appears, turn the moped off, wait 30 seconds and try again.

If it still won't start, make a damage report in the app (More → Report) with the error code. You can also contact us in the chat. Then cancel your booking (or end the rental if you've started the ride) and book another moped. If there's no other moped available, contact us in the chat.

Report damage as soon as you notice it, before or during your rental. In the app, tap More → Report, choose the type of damage, describe it, add photos and submit. Damage you report before your ride won't be charged to you.

• Make sure your phone has a good mobile signal, then tap More → Open seat in the app.
• If the storage is overfilled, press down on the back of the seat while you open it.
• Monthly rentals with a key: turn the key anticlockwise in the side switch. If the moped has no power, use the backup key in the emergency keyhole on the side panel.
• Never force the seat open with tools. Damage from forcing it isn't covered.

If it still won't open, contact us in the in-app chat with the moped's vehicle number.

1. If anyone is hurt or in danger, call 112.
2. If you can, get to a safe place. If someone is badly hurt, leave the vehicles where they are.
3. Take photos of the scene, the vehicles, the damage, skid marks and street signs.
4. Note the names, contact details and vehicle registrations of anyone involved.
5. Fill out an Accident Statement report. You should find it in the seat compartment.
6. Cooperate with the police and get a copy of the police report.
7. Notify GoCimo in the in-app chat on weekdays 09:00–18:00, and do a a damage report in the app (More → Report).

Never settle privately on the spot, and don't admit fault on GoCimo's behalf.

Stop somewhere safe, turn off the moped and contact us in the in-app chat with the vehicle number and your location. Don't arrange towing or repairs yourself. If you didn't cause the breakdown, GoCimo covers the recovery.

Contact us in the in-app chat with your name, email, phone number and your booking's start and end time. Our team will help you. If we can't offer an equivalent moped, the amount you paid for the booking is refunded.

Report it to the police on 114 14, then contact us immediately in the in-app chat or at support@gocimo.com.

Submit a damage report in the app (More → Report) and contact us straight away. Don't arrange towing yourself. If you follow these steps, you're entitled to a proportional refund for the time you couldn't use the moped.

Yes. Insurance is included. The deductible for an accident with a third party is 5,500 SEK. Normal wear and tear isn't charged. You find the insurance proof in the seat compartment or in the app (More=>Insurance Proof).

GoCimo penalty fees, added on top of the rental price:

The rider pays any parking or traffic fine received during their rental, plus a 300 SEK fee on top of the fine.

• Return the moped on time, or extend your booking first.
• Return it to the same rental hub with more than 40% battery, and take all 5 photos.
• Leave the delivery box and seat compartment empty and clean.
• Report any damage or accident straight away.

Monthly rentals aren't booked in the app.

1. Contact us in the in-app chat or at support@gocimo.com.
2. We arrange a meeting, depending on moped availability.
3. Come to our Solna rental hub at Gårdsvägen 2 with your driving licence and ID.
4. Sign the contract. You get a payment link, and your card is then charged automatically every month.
5. Collect the keys and take the moped with you.

2,545 SEK per month, including VAT, plus a 695 SEK deposit paid together with the first month. The minimum period is 1 month.

Insurance, electricity, normal wear and tear, and up to 60 battery swaps per month.

In Solna, at Gårdsvägen 2. It's open on weekdays, 09:00–17:00.

Your cancellation takes effect at the end of the month you've already paid for. Then return the moped to the Solna rental hub.

Normally within 14 days of returning the moped and everything that came with it, minus anything you owe.

No. You can find the battery station locations at gocimo.com/locations.

In the in-app chat or by email at support@gocimo.com. Our AI assistant in the chat answers 24/7 and connects you with our team when you need a person.

On weekdays, 09:00–18:00 Stockholm time. Outside those hours you can still write to us, and a member of our team will get back to you as soon as possible.

If anyone is hurt or in danger, call 112 first. Then contact us in the in-app chat.

In the app, open the main menu, tap Profile and then "Delete account". Finish any active rental and pay anything you owe first.

Terms & Conditions: www.gocimo.com/terms. Privacy Policy: www.gocimo.com/gdpr.

GoCimo offers purchase or subscription of electric mopeds combined with a subscription of station based battery swap.

Perfect for couriers and all that need a electric moped at a low investment and with ability to swap to full batteries within 10 seconds.

It’s better for the environment – zero emissions.
It’s healthier for you. No fumes and noise during your work.
It’s cheaper than petrol, battery swaps included.
It’s easier than electric vehicles thatyou need to stand still while charging. Swap to at 100% fully charged battery in 10 seconds. No stand stills.

You as subscriber are at all time responsible for the moped and battery in your moped.

Great that you ride electric!
The swap stations do only work for the batteries in the GoCimo mopeds.

The difference is that you with a GoCimo moped can swap the batteries in 10 seconds while you with a traditional moped need to stand still and charge your battery, and that normally takes a couple of hours.

You insert the battery into a empty slot at the station and you will get a fully charged battery in 10 seconds. The station automatically identifies you.

See the How to video to understand how smooth the swap is (link)

No, you immediately swap to a charged battery.

No, this is a swap service, so you do not need to charge at home.

The Swap stations is the only place where the batteries can be charged.

Find the battery swapping station that fits you whereabouts best.

When you arrive, park your moped safely, and open the seat.

Remove the battery in the moped and insert it in an empty slot at the battery swap station. Push gently to get the battery properly connected.

Wait for a max 10 seconds, and a charged battery will pop out. Remove it from the swap station and insert it in your moped.

You are ready to go!

Please see our How to video (link) You will not need to use your smartphone or any token; the station will automatically identify you.

It will generally take you about 50 km.

Cold weather and hills can shorten the range, but plan your swaps, and you have all range you need.

There should always be charged batteries at each swap station, but if a station would be out of operation, the next swap station will have batteries for you.

Yes, you can see the battery charge status in the dashboard of the moped.

We have service partners in each city we operate in, and you schedule repairs with them.

Insurance is included in your subscription, so theft must be reported to us immediately and will be handled according to the insurance terms. As with all insurances, there will be a fee when used.

For the insurance to be valid, you must have locked the steering wheel with the key, locked the moped with a class 3 lock, and locked the seat.

Insurance is included in your subscription, so theft shall be reported to us immediately and will be handled according to the insurance terms. As with all insurances, there will be a fee when used.

For the insurance to be valid, you must have locked the steering wheel with the key, locked the moped with a class 3 lock, and locked the seat.

Winter tires are essential in some cities and are offered as an extra service.

You should return your moped at the end date of your agreement. If nothing else is notified you should return it where you got it.

1. Try again and press the battery firmly in the slot and hold it there for 5 seconds.

2. Please try another empty slot and make sure the station holds the battery.

3. Drive to a nearby station and swap there – never leave a battery not held in the station.

There are on rare occasions no fully charged batteries in a specific station. This is due to high demand, and you have gotten the battery with the highest state of charge.

1. There may be a short-term problem. If possible, please try again in 5 minutes.

2. Please drive to a nearby station and swap there. Item description

The reason for this is that there are no batteries in the station with higher state of charge than the one you put in. This is due to unexpected high demand. We monitor all stations to avoid such events.

1. Try again and press the battery firmly in the slot and hold it there for 5 seconds.

2. Please try another empty slot and make sure the station holds the battery.

3. Drive to a nearby station and swap there – never leave a battery not held in the station.

There are on rare occasions no fully charged batteries in a specific station. This is due to high demand, and you have gotten the battery with the highest state of charge.

1. There may be a short-term problem. If possible, please try again in 5 minutes.

2. Please drive to a nearby station and swap there. Item description

The reason for this is that there are no batteries in the station with higher state of charge than the one you put in. This is due to unexpected high demand. We monitor all stations to avoid such events.

Start by contacting us and we help you out.

Decide what speed and range you need. See the different alternatives here

• An electric moped with a swappable battery.

• 24/7 access to battery swap stations in your city.

• Electricity cost

• Insurance cost

• Scheduled service inspection at our local service partner.

• Approved anti-theft lock to your moped

Depends on the price plan you have.

You can choose the price plan with your preferred contract period.

You can choose from different price plans and contract lengths.

You will be notified where to collect your moped.

To rent a moped you need a personal identity number (personnummer) or a co-ordination number (samordningsnummer). You will as well need a credit/debit card for the subscription.

Your subscription ends according to your subscription terms with GoCimo.

You can’t buy the battery because with our rental system, you’re always swapping for a fully charged one instead of having your own. This way, you never have to deal with charging or maintenance - just exchange the battery and keep going!

We source GoCimo mopeds from Taiwan. To ensure every moped has a buyer, we require a sign-up fee at the time of order. The final total payment is made at the time of the delivery.

You can buy spare parts from any authorized reseller, but we recommend using original Kymco parts.

No, you own the moped and must arrange your own insurance.

No, the Wolt offer is exclusive to Wolt drivers. However, GoCimo offers a great deal for independent drivers.

Once your sign-up fee is paid, we order your moped. The delivery time is estimated to be three months.

No, you get the energy you need at the swap stations, and the cost of electricity is included in your Battery & Swap Subscription.

First, your moped has a state-of-charge indicator, so this should never happen. If it does, simply park and lock your moped, remove the battery, go to the nearest swap station, and replace it with a fully charged one.

No extra batteries are necessary, as swapping is quick and easy. Just ensure you remain within a safe distance from a swap station.

No, you must use GoCimo batteries, as the swap stations provide only original high-capacity batteries.

Yes, you can resell your moped, but you’ll need to transfer the Battery Swap Subscription to the new owner. Otherwise, you’ll continue to be charged for the subscription.

Please contact us to process this transfer. A small administrative fee applies for the subscription transfer.

Yes, but you remain responsible, and you may need to increase to a Large Battery Swap Subscription

Yes, the moped and swap stations are yours to use for both deliveries and personal errands without restrictions.

Depending on riding conditions and speed, a fully charged battery can provide up to 60 km of range.

No, roadside assistance is not included. However, we recommend couriers check with their insurance providers or courier companies for coverage of roadside assistance.

You can’t buy a moped with a battery and just pay for swaps because our swap stations work by exchanging your battery for the most charged one available, ensuring a quick 10-second swap. Since the system relies on shared batteries, no single battery can belong to you. This keeps the process efficient and hassle-free!

Regular maintenance includes tire checks, brake inspections, and cleaning the moped. To maintain its performance, we recommend servicing your moped at authorized Kymco dealers.

If your moped is rented from GoCimo instead, there are specific service and repair conditions.

The GoCimo moped has a top speed of 25, 30 or 45 km/h, making it ideal for city driving and quick delivery times.

Yes, you are free to customize your moped if you have bought it, but keep modifications within safety regulations for the moped and traffic authority.

If the moped is rented from GoCimo, it needs to be in standard condition. Non-permanent modifications like stickers or add-ons can be put on the moped if they can be removed without harming it.

Yes, we offer discounts for longer-term agreements e.g. 12/24/36 months

Yes, GoCimo has a dedicated mobile app to track your swap history, locate nearby stations, monitor battery levels, and manage your subscription.

Yes, we offer flexible financing options. You can choose a payment plan that works best for your budget. Please inquire for details.

Yes, you can upgrade to a newer model when available. Contact us for details on transitioning your subscription to a new moped.

Based on your selected battery swap subscription plan, you can do the following:

Medium—50 swaps/month. This plan meets the need for a single courier driving between 1800 and 2200 km per month.
Large: 100 swaps/month. This plan meets the needs of one or two couriers driving between 3600 and 4400 km per month.

We monitor all swap stations to avoid this, but if a station temporarily runs out of charged batteries, the app will direct you to the next closest station with available batteries.

You can easily find the nearest swap station using our mobile app, which provides real-time information on available charged batteries and station locations.

Yes, GoCimo mopeds come with a warranty that covers manufacturing defects. The battery swap service also guarantees you always have access to a functioning, fully charged battery.

Check our map with the swap stations in your city.

Anyone can sign up for a subscription.

In our standard price plan, the moped is for your own personal use and does not cover additional drivers. Letting anyone else use the moped is a contract violation, and the insurance is invalid.

However, we offer shared vehicles to corporate customers.

Yes, if you have a direct personal subscription with GoCimo, you can use it outside work.

If you have GoCimo via your employer, please check their terms.

If you have a direct personal subscription with GoCimo and there is no limitation stated in the subscription you can work for multiple delivery companies.

That depends on local legislation, and type of vehicle and will be asked for when signing up

From the transport authority in your country.

If you not are a GoCimo customer, you reach us at contact@gocimo.com or via the contact form.

If you use GoCimo via your company, please contact them first and they will help you out.